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Consulting

We offer a full spectrum of consulting services in the information and communication technologies sphere; the main of them are:

  • Call-centers consulting on the subject of operational management (task-groups planning and incoming calls routing, workload forecasting, optimal scheduling, operators’ work monitoring, contact-center key performance indicators analysis)
  • Development of individual solutions for business-tasks with the help of information technologies (IT)
  • Analysis and advice on business processes optimization for company’s profit markup and costs reduction
  • Selection of optimal solutions when planning complex installations and IT-infrastructure modernization
  • Trainings and seminars on modern information technologies

We organize and provide trainings on both regular basis — seminars on internet-ads, and on special programs made according to specific requirements of our Clients.

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