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Infosoft WFM

Infosoft WFM Solutions

  • Infosoft Forecasting
    Forecasting of the expected workload for a contact-center and optimal time distribution of the number of service lines
  • Infosoft Scheduling
    Optimal schedule creation for contact-centers’ operators on the shift work bases considering the contact-center workload, their wishes and other parameters
  • Infosoft Vacations
    Planning and recording of vacations for contact-center workers
  • Infosoft Staffing
    Multifunctional human resources staffing (staff list, «operator’s card», reports)
  • Infosoft Testing
    Testing of the users’ knowledge (themes and questions introduction with following tests construction and their passing)
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