Infosoft WFM Solutions

• Infosoft Forecasting
  Forecasting of the expected workload for a contact-center and optimal time distribution of the number of service lines
• Infosoft Scheduling
  Optimal schedule creation for contact-centers’ operators on the shift work bases considering the contact-center workload, their wishes and other parameters
• Infosoft Vacations
  Planning and recording of vacations for contact-center workers
• Infosoft Staffing
  Multifunctional human resources staffing (staff list, «operator’s card», reports)
• Infosoft Testing
  Testing of the users’ knowledge (themes and questions introduction with following tests construction and their passing)